Missed Appointments
Our failed to attend and late cancellation policy. Please give us as much notice as you can if you cannot make your appointment.
Why this matters
To help us provide appointments to patients who need them, we ask that you give as much notice as possible if you are unable to attend. Missed appointments prevent us from offering these times to other patients waiting for treatment.
Practice plan patients
If a plan appointment is missed, it will be lost for that plan cycle and cannot be replaced or carried over.
Fee-paying patients
Patients who fail to attend a booked appointment may be charged the full value of the missed appointment, up to a maximum of £70 per appointment.
Any failed-to-attend charges must be settled before further appointments can be booked.
The practice reserves the right to waive charges in exceptional circumstances at its discretion.
Thank you for your understanding, and for helping us make appointments available to all patients.
Orford Hill Management Team